Itqan and privacy
Privacy Policy
How we handle your privacy and service data
Itqan and privacy
How we handle your privacy and service data
This policy is provided by the Itqan (Itqan Tools) platform at www.itqantools.com, operated from Amman, Jordan in Jordan — the same identifier as in the Terms of Use and About. It applies to the website and to the Itqan Tools mobile app for Android and iOS (together, “the service”); app-specific practices are described in the “Mobile app” section below. It explains how we collect, use, and protect your personal data. For cookies and similar tracking, see the Cookie Policy; for how files are transferred and deleted after processing, see Security. The terms govern use of the service; this page governs personal data. If a summary in the terms conflicts with this policy on personal data, this policy is the reference for that topic.
The controller of personal data for this platform is the operator of the Itqan site on the domain above, from Amman, Jordan. Until we publish details of a formally registered entity, that identifier remains as in the terms.
Processing of data and operation of the service are governed by the laws of the Hashemite Kingdom of Jordan, including Personal Data Protection Law No. 24 of 2023 where it applies. Any dispute relating to this policy or the service is submitted to the competent courts in Jordan, unless a mandatory legal rule provides otherwise — the same wording as in the terms.
If you are in a country that grants you mandatory privacy or consumer rights (including the EU GDPR or Brazil’s LGPD if they actually apply to you), those statutory rights remain as that law provides. We are not an EU establishment, and the GDPR is not the platform’s primary operating law. In practice we offer access, correction, deletion, and cookie/ad consent and withdrawal as described below and in “Advertising and regional consent.” The Arabic version of this page is the legal reference if it conflicts with other translations, to the extent the law allows; the English version is provided for international readers and AdMob / store listings.
We collect very limited data:
Important: Uploaded files are processed temporarily only to complete the task you chose, then temporary copies are deleted automatically. We do not keep file contents as a permanent archive, sell them, or use them to train targeted advertising models from the file text — as in the terms and the Security page. Keep an original copy; the result page is not a lasting backup.
We use data only for the following purposes:
What we will not do:
Advertising: We may show ads on the website via Google AdSense and/or other advertising partners, and in the mobile app via Google AdMob (see the “Mobile app” section). Those partners may use cookies or similar identifiers and the device advertising ID to serve personalized or non-personalized ads, measure performance, and fight fraud. We do not send your file contents to ad networks. You can manage website ad preferences via our Cookie Policy or the consent bar, and in-app ad preferences via Google’s consent form and the in-app privacy settings where shown. See also “Advertising and regional consent” below.
We may share user data only in the following cases:
We use cookies and similar Trackers to run the site and remember your preferences. On your first visit, a consent bar at the bottom lets you accept all, accept essential only, or manage ads and analytics separately. Advertising and analytics cookies stay denied by default until you choose.
Change your choice anytime via the Cookies footer link or the “Manage cookie preferences” button on the Cookie Policy page. For full details on types, durations, and third parties, see the Cookie Policy.
| Category | Examples | Consent | Typical duration |
|---|---|---|---|
| Essential | PHPSESSID, itqan_lang, itqan_consent | Not required | Session / up to 365 days |
| Analytics | Google Analytics (if enabled) | Requires consent | Per provider |
| Advertising | Advertising partners (when enabled) | Requires consent | Per partner |
| Optional cloud | Google Drive, Dropbox | When you use the service | Per provider |
Infrastructure and deletion details are on the Security page. In short:
Under Jordanian law, and as we offer in practice to account holders and visitors where it applies, you may:
Request a copy of the personal data we hold about you
Correct inaccurate or incomplete personal data
Request deletion of certain personal data (“right to be forgotten”)
Object to certain processing activities
Request transfer of your personal data to another provider
Receive a usable copy of certain personal data
You may also withdraw your consent to non-essential cookies at any time via the Cookie Policy or the consent bar.
We may ask you to verify your identity before acting on an account-data request. Some rights may not apply if we no longer hold the data (for example, file contents already deleted after processing). To exercise these rights, write to support.itqantools@gmail.com or use the contact form.
You can delete your Itqan account and its associated data at any time, without contacting us:
Deletion removes your profile, settings, usage history, and saved sign-in sessions; remaining account data is erased within 30 days. We may keep limited billing records where the law requires it, and security logs for up to 90 days. Uninstalling the app does not delete your account, and deleting your account does not cancel a subscription billed by an app store — cancel it in that store’s subscription settings.
The Itqan Tools app offers the same tools as the website. Files you choose are sent over an encrypted connection to Itqan servers for processing and deleted as described above. Documents you scan or save in “My files” are stored only on your device.
You can decline any permission and keep using the other tools, and revoke it at any time in your phone settings or in Settings → App settings inside the app.
The app uses Google Firebase Analytics to count app usage (screens opened, tools used, app version, device type, approximate country) and Firebase Crashlytics to receive crash and error reports so we can fix bugs. This data is not used to identify you personally, not combined with your file contents, and not sold. See Firebase privacy.
The app may use Google AdMob to show interstitial and banner ads at natural stopping points after an operation is completed, when you open a result, or on tool screens. Signed-in users may also choose to watch rewarded ads for an extra operation; a reward is granted only after the ad is completed and verified by the server. Guests receive 10 free operations per day; the base limit increases to 15 after registration, with up to 5 additional operations per day through rewarded ads. Pro and Enterprise subscribers do not see in-app ads.
AdMob may use the device advertising identifier, IP address, ad-interaction data, and similar technologies to serve and measure ads and fight abuse. Where the law requires it — including the European Economic Area (EEA), the United Kingdom, and Switzerland — the app shows Google’s User Messaging Platform (UMP) consent form before personalized ads are requested. You can change that choice later under Settings → Privacy and ad options in the app when that option is shown, and you can reset or limit the advertising identifier in your device settings. We do not send the contents of your files to advertising networks and do not show ads while you are scanning or editing a document. See how Google uses data in ads and the Google Privacy Policy.
Some scanner features use Google ML Kit text recognition, which runs on your device; the scanned image is not sent to Google for that step.
Some Itqan tools use automated or AI-assisted processing to produce a result you requested. Examples include PDF summarize and translate, headline suggestions, logo generation, math problem explanations, background removal, OCR, and speech-related tools. These features are optional — you choose when to run them.
Related: Security · AI PDF summarize & translate guide · How we handle your files.
Itqan tools include optional buttons that let you import files from Google Drive or Dropbox, and sometimes save processed results back to your account with either provider. These features are entirely optional; you can always upload from your device or download results locally without using them.
Your data with those providers is also governed by their own policies. See:
Note: Using Google Drive or Dropbox via the site buttons means you agree to exchange the selected file with that provider solely to complete the import or save you requested.
We may use external services such as:
Please review the privacy policies of those providers. We are not responsible for their practices.
This policy covers the website and the mobile app together. Here is how ads and consent work by region:
These disclosures describe our practices with Google’s current tools. They are not legal advice and not a formal certification of compliance. See also how Google uses data when you use partners’ sites or apps.
The service is intended for people who can enter into a contract, as in the terms. If a minor uses it, responsibility sits with the parent or the person supervising the account. The website and app are not directed at children under 13, and we do not knowingly collect their data.
If we learn we collected personal data from a child under that age without an appropriate basis, we will delete it. Tell support if you know of a child’s account.
Our site may include links to other websites. We are not responsible for their privacy practices.
Please read the privacy policy of any external site before submitting personal data.
We may change this policy for regulatory or technical reasons or because the service changes, in the same way as we change the terms. We will try to announce a material change on the site or to the account email, with an effective date. Continuing after that date is acceptance of the new version. If you reject the change, stop using the service. The “last updated” date at the bottom of the page identifies the version shown.
If you have questions or concerns about this policy or data handling practices, contact us:
Privacy officer: support.itqantools@gmail.com
General support: support.itqantools@gmail.com
Website: https://www.itqantools.com
Address: Amman, Jordan
Country: Jordan
Response time: within 24–48 hours
For questions about using the service rather than personal data alone, see the Terms of Use or Contact.
We collect data transparently for the purposes above, protect it with the practices on Security, and honor requests for access, correction, deletion, and cookie/ad consent or withdrawal where applicable. This describes the platform’s practices from Jordan for the website and mobile app. It is not a claim of GDPR, LGPD, ISO, or SOC certification.