Help

Welcome to the Help Center

This page offers practical guidance for using Itqan (www.itqantools.com) and fixing common issues. If you do not find your answer here, check the FAQ or contact our support team.

Quick start

1. Choose the right tool from the main menu or category hubs (PDF, Images, …).
2. Upload your file or enter the required data as shown on the tool page.
3. Click the action button (convert, merge, compress, etc.) and wait for processing to finish.
4. Download the result directly in your browser.

Using tools & processing files

Each tool page lists supported formats and file size limits. Before uploading, make sure:

• The file format is supported by the selected tool
• The file size is within the stated limit
• Your internet connection is stable during processing
• You do not close the page before upload and processing complete

When processing finishes, download or preview links will appear depending on the tool.

Files & privacy

• Ownership: You keep ownership of your files; we do not claim rights to your content.
• Deletion: Files are processed temporarily, then temporary copies are deleted automatically after the request completes. Keep an original; the result page is not a lasting archive.
• No permanent storage: We do not keep a permanent archive of uploaded file contents.
• Encryption: We use secure connections (TLS/SSL) to protect data in transit — not full end-to-end encryption in the strict technical sense.

For more details, see our Privacy Policy, Cookie Policy, Security page, and Terms of Use.

Cookies

On your first visit, a consent bar appears at the bottom of the page. You can accept all cookies, essential only, or manage ads and analytics separately. We use Google Consent Mode v2 to respect your choice.

• To change your choice later: use the Cookies footer link or “Manage cookie preferences” on our Cookie Policy.
• Full details: Cookie Policy and Privacy Policy.

Account & registration

• You can create an account to track usage and access extra features.
• If you forgot your password, use password recovery.
• After signing in, manage your details on your profile page.

Troubleshooting

• Upload failed: Check file size and format, or try another browser.
• Slow processing: Depends on file size and connection speed; wait until the progress bar or message completes.
• Download did not start: Ensure pop-ups and downloads are not blocked.
• Unexpected result: Review tool settings (quality, pages, etc.) and try again.
• Mobile issues: Use the latest Chrome or Safari with a stable connection.

Useful links

Contact support

Still need help? Reach out and we will respond as soon as possible:

When writing to us, please include: tool name, issue description, browser type, and file size/format if relevant.