Help

Welcome to the Help Center

This page offers practical guidance for using Itqan (itqantools.com) and fixing common issues. If you do not find your answer here, check the FAQ or contact our support team.

Quick start

1. Choose the right tool from the main menu or the tools guide.
2. Upload your file or enter the required data as shown on the tool page.
3. Click the action button (convert, merge, compress, etc.) and wait for processing to finish.
4. Download the result directly in your browser.

Using tools & processing files

Each tool page lists supported formats and file size limits. Before uploading, make sure:

• The file format is supported by the selected tool
• The file size is within the stated limit
• Your internet connection is stable during processing
• You do not close the page before upload and processing complete

When processing finishes, download or preview links will appear depending on the tool.

Files & privacy

• Ownership: You keep ownership of your files; we do not claim rights to your content.
• Deletion: Files are deleted immediately after processing.
• No permanent storage: We do not keep permanent copies of uploaded file contents.
• Encryption: We use secure connections (TLS/SSL) to protect data in transit.

For more details, see our Privacy Policy and Security page.

Account & registration

• You can create an account to track usage and access extra features.
• If you forgot your password, use password recovery.
• After signing in, manage your details on your profile page.

Troubleshooting

• Upload failed: Check file size and format, or try another browser.
• Slow processing: Depends on file size and connection speed; wait until the progress bar or message completes.
• Download did not start: Ensure pop-ups and downloads are not blocked.
• Unexpected result: Review tool settings (quality, pages, etc.) and try again.
• Mobile issues: Use the latest Chrome or Safari with a stable connection.

Useful links

Contact support

Still need help? Reach out and we will respond as soon as possible:

When writing to us, please include: tool name, issue description, browser type, and file size/format if relevant.