Privacy policy

Privacy overview

At Itqan (itqantools.com), we take your privacy seriously. This policy explains how we collect, use, and protect personal data.

We aim to protect user data in line with the GDPR and other applicable international standards.

Data we collect

We collect limited data:

Data you provide directly

• Account data: name, email, password (stored hashed)
• Contact details: phone number (optional)
• Support messages: when you contact us

Data collected automatically

• Device information: browser type, OS, IP address
• Usage information: pages viewed, time on site
• Cookies: to improve the experience and remember preferences
• Analytics: aggregated statistics about use of the service

How we use your data

We use data only to:

• Provide the service: handle requests and improve performance
• Communicate: send important updates and security notices
• Improve the product: understand how the service is used
• Security: detect and prevent abuse or illegal activity
• Support: answer questions and fix issues

We will not:

• Sell your personal data to third parties
• Share your personal data with other companies without your consent, except as described here or required by law
• Use your data for invasive behavioural advertising beyond what is disclosed

Sharing data

We may share data only in these cases:

• Service providers: hosting, email, and infrastructure (under strict agreements)
• Legal requirements: if we are required to disclose by law
• Safety and security: to prevent illegal activity or serious harm
• With your clear consent when you opt in

Cookies

We use cookies to improve your experience. You can control cookies in your browser settings.

Security

We apply strong safeguards, including:

• Encryption: in transit; sensitive stored data is protected
• Secured infrastructure: hosting with firewalls and access controls
• Least privilege: only authorised people can access personal data, when needed
• Monitoring: to detect abuse and incidents
• Good practice: reviews and testing to reduce risk

Your rights

Depending on your region, you may have rights such as the following (including under the GDPR where applicable):

To exercise these rights, contact: privacy@itqantools.com

Retention

• Account data: kept for the life of the account; deleted within about 30 days of account closure
• File content: deleted automatically, typically within 24 hours of processing
• Access logs: kept for up to 90 days for security and troubleshooting
• Analytics: retained for up to two years, then removed or anonymised

Third-party services

We may use services such as:

• Google Analytics (or similar) for site analytics
• Cloudflare (or similar) for security and delivery
• Payment processors when you pay for a plan

Check those providers’ privacy policies; we are not responsible for their independent practices.

Children

Our service is not directed at children under 13. We do not knowingly collect personal data from children without appropriate consent.

If you believe a child’s data was collected, contact us and we will delete it where required.

External links

We may link to other sites. We are not responsible for their privacy practices.

Read each site’s policy before you submit personal data.

Changes to this policy

We may update this policy. For material changes, we may email you or post a notice on the site.

Continued use after the effective date means you accept the updated policy.

Contact

For questions about this policy or our data practices, contact:

GDPR and international standards

We are committed to the GDPR and other data-protection rules that apply to our users.

Our commitments include:

• Lawful, transparent data collection
• Using data only for the purposes we describe
• Strong technical and organisational security
• Respecting user rights and requests
• Documenting and reviewing our processing